Who are we ? 

Customer 1st Caribbean Limited is a limited liability company incorporated in Trinidad and Tobago. We are born to deliver excellence in customer service training and consultancy both in the private and public sectors within the Caribbean region.

Developing the potential of the Caribbean workforce

The core of Customer 1st Caribbean is to develop to the fullest the human capital within the realm of customer service delivery. Our remit is not just to train and certify persons in customer service, but to create a culture of service excellence that is uniquely Caribbean and dynamic. Customer service cannot be left to chance it is the driving and sustaining force of most businesses and it is the variable that cannot be bargained with.

Customer 1st Caribbean has made it a duty of care within their mission to train and certify service professionals in the Caribbean. This duty of care to persons is part of the overall philosophy of excellence in service and the service promise.

What is our promise to training, certifying and consultancy? Our promise is to train with integrity, with vision and reliability; our promise will ensure persons participating will be given the best resources and commitment with equal opportunity to all.

What is our mission?

To create, certify and sustain a customer-centric and host-centric first world Caribbean workforce, by ensuring that the service delivery process meets international standards.

How do you benefit ? 

 Companies and individuals benefit from the following outcomes:-

Greater understanding of the usefulness of customer service to the organisation through our training and certification processes.

Recognition of the different customer groups and their impact on the work environment.

In-depth understanding of the salient ingredients of quality customer service delivery.

Ability to create your own in-house service standards.

Understanding of the impact of individual roles and responsibilities on high quality customer service.

Understanding of the moments of truth in customer service

Recognition of the importance of ownership of problematic situation in order to ensure effective service recovery.

Planning effective customer service changes and improvement in the workplace.