You can download a sample chapter of the Best Practice Guide for Customer Service Professionals by clicking here(1.5Mb pdf file)
The Best Practice Guide for Customer Service Professionals covers the knowledge, understanding and skills needed to become a customer service professional. It provides a stimulating blend of information, ideas and activities.
This 2nd edition has been updated to meet all the knowledge requirements of the U.K's National Occupational Standards for Customer Service. It is an excellent resource for the Customer Service Technical Certificates at level 2.
The Best Practice Guide includes plenty of information, activities, self assessments and illustrations.
You can download a sample chapter of the Best Practice Guide for Customer Service Professionals by clicking here(1.5Mb pdf file)
The Best Practice Guide for Customer Service Professionals covers the knowledge, understanding and skills needed to become a customer service professional. It provides a stimulating blend of information, ideas and activities.
This 2nd edition has been updated to meet all the knowledge requirements of the U.K's National Occupational Standards for Customer Service. It is an excellent resource for the Customer Service Technical Certificates at level 2.
The Best Practice Guide includes plenty of information, activities, self assessments and illustrations.
Stephanie Edwards, the author, is a Subject Matter Expert in customer service and Director of Customer 1st International.
